Remote Support

Viridio Remote Support

Now, Viridio can help you faster!
With the secure ConnectWise Control, an Viridio support representative can look at your computer screen with you – working together you’ll be able to quickly and successfully reach your goal.

To use ConnectWise Control, there is no need to register, install, or configure any software. Just download and run.

Three easy steps to a solution…
With a few clicks you establish a direct connection to an Viridio support agent.
  1. Call Viridio support or live chat with us to receive your personal session number. You can also click on 'Start a new session' and inform Viridio Support of the session you have started.
  2. Fill out the form and you will be asked to launch or run the ConnectWise Control application.
  3. Viridio support will then be able to see your screen through a secure connection - for as long as you want the agent to help you. After the session has ended, your support representative can no longer see your screen or access your computer unless you make another request for support.

A completely secure connection

Viridio navigates… you are in control!
Your Viridio support representative does not have access to any other part of your computer when using ConnectWise Control. You’ll see every move the Viridio representative makes during the remote control session as the representative speaks with you. You can take control by just moving your mouse and you can terminate the connection at any time. Your session number ensures you are always in touch with the right representative.

Virus protection
The ConnectWise Control download is safe. We're as concerned as you are about this issue, so regular virus checks and updates are conducted. The warning message you might see on your screen is a default message displayed by your browser when you download executable files. You can feel confident using this download.

Secure connection
The data of the connection between you and the support representative is transferred via a communication server. The screen data that is passed between you and your support representative during a session is highly compressed using proprietary technology that can be viewed only with ConnectWise software while it is running. This data is also encrypted using 128-bit Advanced Encryption Standard (AES) encryption. Privacy principles are TRUSTe compliant.
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